Pay for the desk, never for the data.

The tickets, the attachments and the mail all live in accounts you already pay for — so your MongoDB, storage and Postmark bills stay exactly what they were. The plan is a seat band. Every feature is on every plan.

Solo

$5/month

One person running support. The desk, the help center and the API are all here — a plan is a seat band, not a feature list.

Up to 1 agent
The whole product — nothing held back
Your own MongoDB, bucket and Postmark
30 days free, no card

Request access

Most teams

Team

$10/month

Up to five people on one queue — the point where a shared help center and real assignment start paying for themselves.

Up to 5 agents
Everything in Solo
Shared queue, assignment and SLAs
30 days free, no card

Request access

Scale

$25/month

Up to a hundred. Past that we price it with you rather than pushing you into a bigger box that costs more than the desk.

Up to 100 agents
Everything in Team
More than 100? Priced by hand
30 days free, no card

Request access

The plan is a seat band. That is all it is.

In the product a tier is two numbers: how many people it covers, and what that costs a month. There is no feature that unlocks on a higher plan — no reporting held back, no SSO behind an upgrade, no API you have to earn. The same desk your first agent signs into is the one a hundred agents sign into.

Custom bands, not upsells

A price list can be set per organization, boundaries and all — so a team of twelve or a hundred and forty gets a band that fits rather than a jump to the next rung.

Grandfathered means grandfathered

The platform price list can move without dragging existing customers with it. Tiers set by hand are left alone by a global change, deliberately.

Invoices that name a period

A charge carries the service window it bought, which is what a refund has to look at — refunding a charge ends the service that charge paid for, rather than leaving a balance to argue about.

Card payments are optional

Stripe is wired up when you want it. An install with no processor configured still prices, runs, cancels and refunds — the money is simply collected outside, which is what most organizations doing this already prefer.

Where the rest of the bill goes

Your MongoDB

You pay your database provider, on the plan you already chose. HavnDesk never resells it and never marks it up — which is also why there is no data-egress line item from us.

Your bucket

You pay your storage provider. Attachment volume is your bucket's traffic and your bucket's bill, and you set the lifecycle rules that decide how long it lives.

Your Postmark

You pay for your own sending. Your reputation, your delivery events, your plan — and when you stop, that account is still yours with its history intact.

Prices are US dollars and come from the product's own default price list. HavnDesk is in beta: accounts are set up with us rather than by checkout, and teams that come in now keep their pricing when the list moves. A plan is a band of seats — if your team does not fit a band, we price it with you instead of asking you to buy seats you will not use.